Terms & Conditions of Sales

1. Object

These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the monitoring of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform. The establishment: Commercial name = La Villa Hôtel Bien-Être / Legal entity = EURL LE LIKA FR80522194802

2. Reservation

The customer chooses the services presented on our reservation platform. He acknowledges having read the nature, destination and reservation methods of the services available on our reservation platform and having requested and obtained necessary and/or additional information to make his reservation with full knowledge of the facts by internet or telephone. . The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held responsible in this regard. The reservation is deemed accepted by the customer at the end of the reservation process. All reservations are generated after validation of the general conditions of sale.
You also acknowledge having read these and accept them without reservation by finalizing your reservation.
The reservation must be guaranteed by credit card.
Room available from 5 p.m. on arrival day to 11 a.m. on departure day. Please notify us of any late arrivals (after 9 p.m.). Well-being area open from Easter to November. In order to preserve our resources and the environment, the swimming pool is only heated if the weather permits swimming, mainly from June to September.

Any findings requiring waste management and additional cleaning services will result in an invoicing of €30/day, billed in addition to your stay. This is for hygiene and waste management reasons.
Deposit collected after booking and non-transferable, non-refundable without insurance.
When there is Pre-payment, it is required at any time, non-transferable, non-refundable unless insured.
-100% due (deposits or prepayment) at any time; non-transferable: Public holidays, Ascension, Pentecost, July and August, and special offers/rates.

- Free cancellation of the reservation up to 15 days before arrival. Beyond 50% of the total amount of the reservation is due within 14 days prior to arrival. (Excluding reservation including public holidays, Ascension, Pentecost, July and August, special offers/rates),
-Holidays, Ascension, Pentecost, July and August, and special offers/rates. : 100% due (deposits or prepayment) at all times; non-transferable; non-refundable except insurance.

3. Booking process

Reservations made by the customer are made via the electronic reservation voucher accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes entering the bank card in the event of a request for a deposit or prepayment guarantee, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate before validation of the reservation and, finally, validation of the reservation by the customer.

When booking, your bank card is registered as a guarantee. After booking, you receive a payment link via our secure PAYZEN system, to be followed to validate the double authentication operation. If you do not accept this payment, your reservation is automatically canceled.

4. Acknowledgment of receipt of the reservation

Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of reservation online or by telephone, the acknowledgment of receipt of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer , the date of reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.

5. Cancellation or modification by the customer

The customer is reminded, in accordance with article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with deposit or prepayment cannot be subject to any modification and/or cancellation. Amounts paid in advance will not be refunded. In this case, it is mentioned in the conditions of sale of the price. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone details are specified on the confirmation of the reservation sent by email. All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.

Reimbursement service following the guarantees of subscription to cancellation insurance.

Any reservation for which the deposit payment is established by secure link and not confirmed by the customer, results in the cancellation of the reservation at the customer's expense.

6. Consumption of the service

In accordance with the regulations in force in certain countries, the customer may be asked, upon arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. The establishment has Internal Regulations, the customer accepts and undertakes to respect said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any reimbursement if a regulation has already been made. been carried out.

INTERNAL RULES:

As soon as you enter the establishment, you acknowledge that you comply strictly with the establishment's internal regulations.

VALUABLES: The Management is only responsible for valuables or cash deposited at reception against receipt.

HOTEL NOTES: Bills are settled upon arrival. For long stays, payment can be made at the beginning of the week. Services and extras must be paid when ordering.

KEYS: Rooms must be kept locked and returned to the hotel reception upon departure. You can keep the keys with you during your stay, you become fully responsible for them.

ELECTRICITY: The power supply at the outlet is 220 volts. Out of respect for the environment, it is forbidden to plug in any heating/air conditioning devices, coolers or other devices in the rooms.

WATER MANAGEMENT: Out of respect for the environment, it is forbidden to wash linen in the rooms. Please ensure that the taps are properly closed after use.

HYGIENE: Any findings resulting in waste management and additional cleaning services will result in a billing of €30/day in addition to your stay. A waste collector is a 5-minute walk away going towards the beach.

SWIMMING POOL: For safety and hygiene reasons and to limit nuisance (insects) = It is strictly forbidden to drink, eat or smoke within the swimming pool and Wellness area. WC and shower facilities are at your disposal.

We thank you for letting us know your wishes or regrets in the proper functioning of the establishment's services.

The management reserves the right to charge for any damage, deterioration, nuisance and non-compliance with regulations noted during your stay or upon your departure.

7. Liability

The photographs presented on our reservation platform are not contractual. Even if all the photographs, graphic representations and texts reproduced are made to illustrate the establishments presented, they give as accurate an overview as possible of the services offered, variations may occur between the time of reservation and the day of consumption of the service. . The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to the third party, due to the client, in particular the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment which is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense.

Complaints relating to non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.

8. Price

The prices relating to the reservation of services are indicated before and during the reservation. Prices are confirmed to the customer in the amount including tax, in €uros and are only valid for the duration indicated on the reservation platform. If the establishment is debited in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special arrangements are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price.Taxes (local taxes, tourist taxes, etc.) where applicable, presented on the rates page, are to be paid directly on site to the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to the VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.

9. Payment

The customer communicates his bank details as a guarantee of the reservation except conditions or special rates which require a deposit or prepayment, by credit card (Visa, Mastercard) indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid at the time of consuming the service) and the visual cryptogram. He must come to the establishment with the bank card that allowed him to guarantee the reservation. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where partial or total payment is debited at the time of booking. This prepayment is referred to as a deposit. In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as fixed compensation, of the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com and PAYZEN to secure online payments by credit card. The validity of the customer's payment card is checked. The payment card may be refused for several reasons: stolen card, blocked card, limit reached, entry error, etc. In the event of a problem, the customer must contact their bank on the one hand, or the establishment on the other hand to confirm your reservation and method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which are the deposits, is debited at any time after the reservation.

10. Respect for privacy

The customer is informed, on each of the personal data collection forms, of the obligatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the carrying out of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS, in their professional capacity, have committed to the establishment to take all security measures and respect data confidentiality for said data transfers.

Entering the required banking information, as well as acceptance of these general conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. Computerized records kept in elloha.com's computer systems. will be kept in reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.

11. Dispute resolution

These General Conditions of Sale are governed by the law of the country of establishment without hindering any mandatory protective provisions that may be applicable in the country of residence of consumers.

These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or reservation request express the entirety of the obligations of the parties. No general or specific conditions communicated by the customer can be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation voucher or request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only ones applicable to the obligation in question. These general conditions of internet sale may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general conditions of sale via internet will be put online by the establishment. As soon as it is posted online, the new version of the general conditions of sale via the internet will automatically apply to all customers.